Employee Experience refers to the employee’s observations and perceptions about their employment with the company they work for. It includes their experiences and reflections during their journey as an employee. It is the place where culture, physical environment and technology collide. It is what happens when employee expectations, wants and needs overlaps with the company’s expectations, wants and needs.
As we shift from a society whose approach to work is more “gig” and project based than the traditional career journey, Employee Experience becomes increasingly important to attract and retain top talent. The best people want to work at companies where the Employee Experience is excellent. Anything less will ultimately result in the brightest, value-adding employees seeking a new gig elsewhere — or worse: staying in your company while being disengaged and serving you mediocre effort and results.
Employers fear addressing Employee Experience because they think improving their culture, facilities and technologies will cost more than they are wanting or able to spend … I’ll be honest. Excellent Employee Experience isn’t going to be cheap — but, with proper planning, it doesn’t have to break your bank.
To get you started, here are 5 elements for an excellent Employee Experience that are generally very affordable:
There’s nothing to give from an empty vessel. You want employees to give world class service to your customers? Show them what that looks like! Give it to them first.