One of the best things about the organizations I’ve worked for is the constant feedback. Monthly, quarterly, annual … Feedback. Every project, every committee, every major meeting … Feedback. Report, metrics, trends … Feedback.
There was and is never an excuse not to know where your performance stands.
Yet there has always been one piece of performance feedback which leaves a sour taste in my mouth …
No Action Required
I’ve seen this used frequently in environments when an employee is meeting budgeted or program goals. Hitting monthly production goals? No action required. On pace to reach quarterly sales targets? No action required.
No action required is a lie. When it comes to our performance, action is always required.
The idea of “no action required” is a myth. We are never doing all that we can do. We are never doing all that we should do, for that matter. This level of perfection does not exist. The best we can hope for are ideal moments which open the door for new opportunities to achieve new goals.
By challenging ourselves to think beyond what is just acceptable to the “next action required”, we can cultivate creative working environments where performance excellence will flourish, grow and thrive.